Siegfried-Wedells-Platz 1
20354 Hamburg
Germany
Tel.: +49 40 4119-1000
Fax: +49 40 4119-3040
E-Mail: reiseinfo@hansemerkur.de
Internet: www.hmrv.de
Court of registration:
AG Hamburg, B 19768
Value added tax identification number (VAT ID no.):
DE 175218900
Insurance tax number:
806/V90806010057
Eberhard Sautter, Chairman
Eric Bussert, Holger Ehses, Johannes Ganser, Raik Mildner
Supervisory board
Dr. Karl Hans Arnold (Chairman)
Supervisory authority:
Federal Supervisory Authority for
Financial Services
Graurheindorfer Str. 108
53117 Bonn
Germany
Bank details:
Account: 152 256
BSC: 200 300 00 at the HypoVereinsbank
IBAN: DE41 2003 0000 0000 1522 56
BIC: HYVEDEMM300
Responsibility for contents according to "Telemediengesetz":
johannes.ganser(at)hansemerkur.de
Disclaimer:
Despite careful examination of the contents we do not assume any liability for the contents of external links. The respective operators are exclusively responsible for the contents of the linked sites.
If you are dissatisfied with a benefit or decision made by HanseMerkur, please complain to HanseMerkur directly. If an agreement with HanseMerkur fails, arbitration attempts and complaints can be launched at the following regulatory authorities:
Insurance ombudsman for travel health insurance:
Ombudsman for private health insurance
PO Box 06 02 22,
D-10052 Berlin
Hotline: 01802 550 444
Fax: 030 204 589 31
You can find further information online at:
www.pkv-ombudsmann.de
For health insurance, the voluntary membership of HanseMerkur in the Verband der Privaten Krankenversicherung e.V (Association of Private Health Insurers) requires participation in mediation procedures through a consumer mediation office according to the statutes.
Insurance ombudsman for the other types of insurance:
Versicherungsombudsmann e.V.
PO Box 08 06 32,
D-10006 Berlin
Tel.: 0800 3696000
Fax: 0800 3699000
Email: Beschwerde@versicherungsombudsmann.de
You can find further information online at:
www.versicherungsombudsmann.de
For the other insurance branches, participation takes place on the basis of voluntary membership of the Versicherungsombudsmann e.V. (insurance ombudsman organisation).
Complaints can also be launched at the relevant regulatory authority:
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Straße 108,
53117 Bonn
www.bafin.de
This does not affect the right to take legal action.
Online dispute resolution
We would like to take this opportunity to refer you to the option of an out-of-court online dispute resolution. The EU Commission has provided an online platform that you can reach using the following link: http://ec.europa.eu/consumers/odr/