HanseMerkur
  • Contact
  • Online claim
  • Distribution partners
  • Partner login
  • Germany International
    • Austria
    • Poland
    • Switzerland
  • English Change language
    • German
  • Travel insurances
    Back
    • Travel cancellation insurances
      • Travel cancellation insurance
      • Annual travel cancellation insurance
    • Travel health insurances
      • Travel health insurance
      • Annual travel health insurance
      • Travel insurance for pupils & students
      • Travel insurance for au pairs
    • Travel insurances for trips to Germany
      • Germany cover
      • Travel insurance for foreign guests
      • Young Travel for foreign guests
      • Visum travel insurance
      • Travel insurance for groups of foreign guests
      • DAK
    • Corporate Travel
    • All travel insurances at a glance
    Im Vordergrund erkennt man ein weißes Fieberthermometer. Im Hintergrund ist verschwommen ein kleines Kind zu erkennen.
    Coronavirus – frequently asked questions
    Corona FAQ
  • Service
    Back
    • Contact
    • Claim service
      • Online claim form
    • Insurance conditions
    • Request documents
      • Copy of insurance policy
      • Additional Covid-19 confirmation
      • Confirmation travel health insurance
      • Confirmation travel health insurance incoming
      • Tax receipt
    • Payment & Security
      • Payment methods
      • Credit Card Security
      • Secure Online Booking
    • FAQ Coronavirus
    • Ratings
    • Mobile Pass – digital travel companion
    • All services at a glance
    Im Vordergrund erkennt man ein weißes Fieberthermometer. Im Hintergrund ist verschwommen ein kleines Kind zu erkennen.
    Coronavirus – frequently asked questions
    Corona FAQ
  • Good to know
    Back
    • Insurance knowledge
      • Travel health insurance
      • Travel accident insurance
      • Luggage insurance
      • Travel insurance for credit cards
    • Insurance comparisons
      • Travel health insurance in comparison
      • Go Germany insurance in comparison
      • Annual travel insurance in comparison
    • Destinations
      • Australia
      • Canada
      • Thailand
      • USA
    • Go Germany!
      • Au pair in Germany
      • Studying in Germany
      • Working in Germany
      • Insurances in Germany
    • Travel abroad
      • Travel insurance for au pairs
      • Travel insurance for school pupils
      • Travel insurance for students
    • Glossary
    • All topics at a glance
    Coronavirus & travel insurance

    Frequently asked questions about COVID-19

    FAQ
    hmr-pass-android
    Mobile Insurance Passport for your smartphone

    No more printing insurance documents – with HanseMerkur's new "Mobile Pass", you can now save your policy data digitally on your smartphone or tablet.

    Find out more now
  • Search
    Back

    Search

  • Homepage
  • Imprint

Imprint HanseMerkur Reiseversicherung AG

Internet: www.hmrv.de

Siegfried-Wedells-Platz 1
20354 Hamburg
Germany

Tel.: +49 40 4119-1000
Fax: +49 40 4119-3040
E-Mail: reiseinfo@hansemerkur.de
Internet: www.hmrv.de

Court of registration:
AG Hamburg, B 19768

Value added tax identification number (VAT ID no.):
DE 175218900

Insurance tax number:
806/V90806010057

Management board

Eberhard Sautter, Chairman
Eric Bussert, Holger Ehses, Johannes Ganser, Raik Mildner

Supervisory board
Dr. Karl Hans Arnold (Chairman)

Supervisory authority:
Federal Supervisory Authority for
Financial Services
Graurheindorfer Str. 108
53117 Bonn
Germany

Bank details:
Account: 152 256
BSC: 200 300 00 at the HypoVereinsbank
IBAN: DE41 2003 0000 0000 1522 56
BIC: HYVEDEMM300

Responsibility for contents according to "Telemediengesetz": 
johannes.ganser(at)hansemerkur.de

Disclaimer:
Despite careful examination of the contents we do not assume any liability for the contents of external links. The respective operators are exclusively responsible for the contents of the linked sites.

Supervisory authority and complaints office

If you are dissatisfied with a benefit or decision made by HanseMerkur, please complain to HanseMerkur directly. If an agreement with HanseMerkur fails, arbitration attempts and complaints can be launched at the following regulatory authorities:

Insurance ombudsman for travel health insurance:
Ombudsman for private health insurance
PO Box 06 02 22,
D-10052 Berlin
Hotline: 01802 550 444
Fax: 030 204 589 31
You can find further information online at:
www.pkv-ombudsmann.de

For health insurance, the voluntary membership of HanseMerkur in the Verband der Privaten Krankenversicherung e.V (Association of Private Health Insurers) requires participation in mediation procedures through a consumer mediation office according to the statutes.

Insurance ombudsman for the other types of insurance:
Versicherungsombudsmann e.V.
PO Box 08 06 32,
D-10006 Berlin
Tel.: 0800 3696000
Fax: 0800 3699000
Email: Beschwerde@versicherungsombudsmann.de
You can find further information online at:
www.versicherungsombudsmann.de

For the other insurance branches, participation takes place on the basis of voluntary membership of the Versicherungsombudsmann e.V. (insurance ombudsman organisation).

Complaints can also be launched at the relevant regulatory authority:
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Straße 108,
53117 Bonn
www.bafin.de

This does not affect the right to take legal action.

Online dispute resolution
We would like to take this opportunity to refer you to the option of an out-of-court online dispute resolution. The EU Commission has provided an online platform that you can reach using the following link: http://ec.europa.eu/consumers/odr/

Are you living in Switzerland?

If you are living in Switzerland we recommend visiting our Swiss website. There you are given valuable information and you can take out all travel insurances online.

For legal reasons you are not allowed to book travel insurances on our German website. We apologize for the inconvenience.

Switch to Swiss website

Stay on German website

  • Visit us:
International:
Deutsche Flagge Germany
  • Österreichische Flagge Austria
  • Polnische Flagge Poland
  • Schweizer Flagge Switzerland

Customer ratings - transparency is important to us

Ekomi-Siegel silver
4.7 / 5
786 reviews

  • All reviews
  • About eKomi

Company

  • About us
  • History
  • Key figures
  • Partners
  • WebCam Alsterview

Distribution partners

  • Partner advantages
  • Booking options
  • Partner login
  • Fairs
  • References
  • ©2023 HanseMerkur Reiseversicherung
  • Imprint
  • Privacy
  • Disclaimer
Contact
Claim service