We are available 24 hours a day, 7 days a week, all over the world, and are here to help you in the event of a medical emergency. Our team of experts will advise you on what to do, put you in touch with doctors and hospitals, or organise medical repatriation if necessary. The emergency service is staffed by multilingual staff. If you are unable to contact us via 24-hour travel emergency helpline, you can send us a written message here in an emergency.
Important: This emergency contact form is reserved for emergencies only. To ensure that your enquiries are dealt with quickly by one of our staff members in an emergency, we ask for your understanding that, unfortunately, we are unable to provide general service enquiries or information regarding contracts or services here.
Would you like to book an online appointment with a doctor? Then find out more about our Online doctor
Your emergency report