Service – an Overview

We are available to assist you 24 hours a day, 7 days a week, around the globe, in a range of languages throughout your trip.

Would you like to make a claim? We’re here for you when things get serious. You can also use our online claims form at any time.

Do you have any questions or need help? From updating your details to requesting certificates – we’re always here to help!

Online doctor, symptom checker, online dermatologist, first-aid kit and useful tips for staying healthy whilst travelling.

Do you need a confirmation for your travel health insurance or a certificate of contribution for the tax? Request the required documents online.

Answers to the most important questions about our travel insurance policies in relation to the coronavirus pandemic.

Find out more about the General Terms and Conditions of Insurance  or download them.

Information on payment methods and security at HanseMerkur.

For 50 years, HanseMerkur Travel Insurance has been recognised as a provider of high-quality services.