If unexpected things happen, we are here to help.
Make a claim online
If it’s not an emergency, the easiest way to make a claim is online.
Make a claim by mail or fax
To report claims by mail or fax, please click on the corresponding claim forms below. Fill in your personal details directly on the screen and print it out.
- If you wish to report a claim by letter, send it to:
HanseMerkur Reiseversicherung AG
- You can also send your claim by fax to: +49 40 4119-35 86
- In case of an emergency abroad, you can reach our service team 24 hours a day.
- Emergency line: +49 40 5555-7877
Travel Claim Department
- If you have any questions, our Claim Department will be glad to assist you by phone: +49 40 4119-23 00