If unexpected things happen, we are here to help.
If it’s not an emergency, the easiest way to make a claim is online.
To report claims by mail or fax, please click on the corresponding claim forms below. Fill in your personal details directly on the screen and print it out.
Missing documents may lead to delays in the processing of claims!
Please do not staple the documents or attach these with paper clips!
In the case of a claim we need the following documents:
Original paid receipts must be submitted as proof of costs and must contain the following information:
You must cancel with the operator immediately in order to keep the cancellation costs as low as possible!
Higher cancellation costs will not be reimbursed if you cancel the trip too late due to non-occurrence of expected recovery or cure!
In the case of an insured event, please use the claim notification form, which you can download below. The following documents are also to be submitted to HanseMerkur:
Please note the following:
If you are on a package holiday, we ask that you also report the damage to your guide immediately. Please obtain written confirmation of notification from the guide and submit the original to us.
Please note the following:
Please note the following:
In case you have booked with an travel agency or tour operator please contact them directly or use our partner claim forms
For Austria please visit our Austrian website.
For Poland please visit our Polish website.
For Switzerland please visit our Swiss website.
The templates are available as writeable Adobe PDF files and can be easily filled out on the screen using a current version of the free Adobe Acrobat Reader You can save the empty document; however, the form data cannot be saved. You must therefore always print the forms after filling them out.
The save function is available incidentally in the professional version of Adobe Acrobat. You can also find numerous free PDF programmes online, with the aid of which you can save your data.
If you are living in Switzerland we recommend visiting our Swiss website. There you are given valuable information and you can take out all travel insurances online.
For legal reasons you are not allowed to book travel insurances on our German website. We apologize for the inconvenience.