A caregiver is a person who looks after a minor or dependent relative of the insured person who is travelling with or not travelling with the insured person. The caregiver is considered a risk person in the travel cancellation insurance.
A claim or insured event is when the insured risk occurs and the insurer's obligation to pay benefits is triggered. This can be, for example, an unexpected and serious illness in the case of travel cancellation insurance before the start of the trip, but also the loss of luggage in the case of travel luggage insurance.
In the event of a claim, please refer to the information on our website. There we will also give you tips on what to do in the . We also give you further tips for make a claim.
Your insurance cover begins as follows:
The journey is deemed to have begun as soon as you enter the booked and insured means of transport or the booked and insured property.
The insurance confirmation is a confirmation from the insurer that proves the insurance cover and contains all contractual details. This is valid until the policyholder receives his final insurance certificate. For some insurance companies, the confirmation of insurance also counts as the insurance certificate.
The term is the period during which a travel insurance is valid. It, therefore, denotes the period of validity. You can find more information on the term on the insurance product pages, in the insurance terms and conditions or in your insurance confirmation.
If you are living in Switzerland we recommend visiting our Swiss website. There you are given valuable information and you can take out all travel insurances online.
For legal reasons you are not allowed to book travel insurances on our German website. We apologize for the inconvenience.