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You can find further information on the Internet: www.versicherungsombudsmann.de. For other insurance sectors participation is based on a voluntary membership with Versicherungsombudsmann e.V..
Online dispute resolution We would like to take this opportunity to refer you to the option of an out-of-court online dispute resolution. The EU Commission has provided an online platform that you can reach using the following link: http://ec.europa.eu/consumers/odr/