Disclaimer: Despite careful examination of the contents we do not assume any liability for the contents of external links. The respective operators are exclusively responsible for the contents of the linked sites.
Supervisory authority and complaints office: If you are dissatisfied with a benefit or decision made by HanseMerkur, please complain to HanseMerkur directly. If an agreement with HanseMerkur fails, arbitration attempts and complaints can be launched at the following regulatory authorities:
Insurance ombudsman for travel health insurance: Ombudsman for private health insurance PO Box 06 02 22, D-10052 Berlin Hotline: 01802 550 444 Fax: 030 204 589 31 You can find further information online at: www.pkv-ombudsmann.de
For health insurance, the voluntary membership of HanseMerkur in the Verband der Privaten Krankenversicherung e.V (Association of Private Health Insurers) requires participation in mediation procedures through a consumer mediation office according to the statutes.
For the other insurance branches, participation takes place on the basis of voluntary membership of the Versicherungsombudsmann e.V. (insurance ombudsman organisation).
Complaints can also be launched at the relevant regulatory authority: Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) Graurheindorfer Straße 108, 53117 Bonn www.bafin.de
This does not affect the right to take legal action.
Online dispute resolution We would like to take this opportunity to refer you to the option of an out-of-court online dispute resolution. The EU Commission has provided an online platform that you can reach using the following link: http://ec.europa.eu/consumers/odr/