Data protection directive

1. Data protection and security

We are pleased that you have visited our website. We take the protection of your privacy very seriously when collecting, processing and using your personal data pursuant to the statutory provisions very seriously and do not just want you to feel comfortable, but above all also safe. The declaration concerning data protection only applies to this website. It does not apply to websites to which a link is provided from this website.

1. What are personal data?
2. Collection of personal data
3. Processing of personal data
4. Safety of personal data

What are personal data?
Personal data within the meaning of the Federal Data Protection Act (BDSG) are single details about personal and factual circumstances of a certain or definable natural person. Depending on the type of contract these can also be particularly sensitive data such as e.g. health, income and creditworthiness besides the name, address, date of birth, profession and bank details. Accord-ing to the BDSG these data are all subject to special protection which we ensure through techni-cal and organisational measures.

Collection of personal data
Whenever you visit our website we receive from you certain user data. Such data includes, for example, information on your screen resolution, browser version, Internet access, operating system, language, origin in terms of state/region and search engines. The stored data is evaluated for statistical purposes only. No user-related evaluation is undertaken. You can interact anonymously in the sense of the German Data Protection Act "Bundesdatenschutzgesetz (BDSG)". You can, for example, make use of the tariff calculator, etc. anonymously and can leave our website at any time.

If, however, you wish to make use of one of our many and varied service offers, such as the enquiry form or the online contract, you will then leave the general-information part of our service and enter that part via a specially secured connection.

This use includes an express voluntary declaration of consent concerning the collection, use and processing of your personal data insofar as it serves the purpose of your contract or trust relationship. The entered data are transmitted encoded hereby from your PC on a very high technical level (SSL) in order to protect these against improper use by third parties.

Processing of personal data
Your personal data are saved on particularly protected computers. The reading and further proc-essing of your data are subject on the one hand to strict internal regulations and on the other hand are exclusively carried out for the purpose, for which you handed over these data to us.

For the portfolio management and the regular operation we maintain a data exchange with the companies IT Warehouse AG, TNG - The Net Generation AG and Xcontrol GmbH. We take your interests, which are worthy of protection, into account hereby.

Our Newsletter will only be sent to you if you have actively consented to this. You can discontinue this again at any time upon request. To this end we engage in a data exchange with rabbit eMarketing Sinn von Graeve GmbH and Inxmail GmbH for the Newsletter for end customers of HanseMerkur AG, as well as with Die Direkten GmbH and kajomi GmbH for the Newsletter for travel agents that are partners of HanseMerkur Reiseversicherung AG. Your concerns worthy of protection are thereby taken into consideration.

Apart from this, we do not hand over any personal data to third parties with the exception of the agent who supervises you and the individual companies of the HanseMerkur insurance group. The internal use within the framework of a comprehensive customer supervision is only carried out if you have granted your consent in this respect in the application.

Security of personal data
The personal data, which you hand over to us for collecting, processing and use via the service functions and forms with your declaration of consent are transmitted to our computer via the Internet through a safe connection and in an encoded form and then saved and secured. The security process used hereby corresponds with the respective state-of-the-art technology.

Exception: you do not use our service functions or forms for transmitting the data to us, but write a free e-mail to us via your e-mail programme. We cannot influence this transmission from a technical point of view.

The persons who work on our site have all been obliged to comply with the data protection pur-suant to § 5 BDSG and the accesses to the data are protected by means of a special authorisa-tion procedure

2. Use of cookies

Data are collected on this website for marketing and optimisation purposes in an anonymous form by using technologies of etracker GmbH ( Use profiles are created from these data under a pseudonym. Cookies can be used in the browser of the user to this end, which however exclusively collect and save data in a pseudonym form. The data are not used to personally identify the visitor to this website and are not merged with data about the bearer of the pseudonym.

The data collection and storage can be objected to at all times with effect for the future - exclude from the data storage now

3. Rights to information and correction

Pursuant to § 34 and § 6b BDSG you are entitled to free information about your data which are saved by us as well as pursuant to § 35 BDSG the right to deletion / blocking of inadmissible or correction of incorrect data. In all of these cases please contact our data protection officer di-rectly.

HanseMerkur insurance group
Company data protection officer
Mr Thomas Prigge
Siegfried-Wedells-Platz 1
20352 Hamburg


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