Siegfried-Wedells-Platz 1
20354 Hamburg
Germany
Tel.: 040 4119-1919
Fax: 040 4119-3040
Email: reiseinfo@hansemerkur.de
Internet: https://www.hmrv.de
Court of registration:
AG Hamburg, B 19768
Insurance tax number:
806/V90806010057
VAT identification number (VAT ID no.):
EN 175218900
Board of Directors:
Eberhard Sautter (Chairman)
Eric Bussert, Holger Ehses, Johannes Ganser, Raik Mildner
Supervisory Board:
Dr Karl Hans Arnold (Chairman)
Supervisory authority:
Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Str. 108
53117 Bonn
Bank details:
Account no: 152 256
Sort code: 200 300 00 at HypoVereinsbank
IBAN: DE41 2003 0000 0000 1522 56
BIC: HYVEDEMM300
Content responsibility according to "Digitale-Dienste-Gesetz":
johannes.ganser(at)hansemerkur.de
Liability notice:
Despite careful control of the content, we accept no liability for the content of external links. The operators of the linked pages are solely responsible for their content.
Complaints:
If you are not satisfied with a service or decision made by HanseMerkur, please contact HanseMerkur directly. If an agreement cannot be reached with HanseMerkur, attempts at arbitration and complaints can be directed to the following arbitration and complaints centres:
Insurance ombudsman for health insurance:
Postfach 06 02 22, 10052 Berlin, Germany
Hotline: 0800 2550444
Fax: 030 204 589 31
Further information can be found on the Internet:
For health insurance, HanseMerkur's voluntary membership in the Association of Private Health Insurers (Verband der Privaten Krankenversicherung e.V.) means that, in accordance with its statutes, it participates in dispute resolution proceedings before a consumer arbitration board.
Insurance ombudsman for the remaining insurance companies:
Versicherungsombudsmann e.V.
Postfach 08 06 32, 10006 Berlin, Germany
Tel.: 0800 3696000
Fax: 0800 3699000
Email: Beschwerde@versicherungsombudsmann.de
Further information can be found on the Internet:
www.versicherungsombudsmann.de
For the other classes of insurance, participation is based on voluntary membership of Versicherungsombudsmann e.V..
Complaints against HanseMerkur can be lodged with the competent supervisory authority:
Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Straße 108,
53117 Bonn, Germany